Shipping policy

Shipping Times

We ship most products within 1-4 business days. After that, items typically arrive to customers within:

  • USA: 2-5 days (Extended time frame may occur for holiday and carrier issues)

  • Canada: 5-20 days

  • UK, most of EU: 5-15 days

  • Australia, New Zealand: 10-30 days

  • Rest of the World: 5-20 days

  • Shipping times are business days not calendar days

    Once an item leaves our warehouse and is handed to the carrier, the shipping process is the responsibility of the carrier.

    While we do have access to tracking systems which can provide information, once a package is in the carrier network, we are unable to fulfill requests such as redirecting packages, recalling packages, or expediting shipping due to circumstances outside of our control.

    Please understand the above information may change at anytime.

    If you have questions about an order after it has shipped, and you have the tracking number, please manage expectations and communication with the carrier.

    If an order has been shipped and the tracking has not been updated 30 days from the date shipped, you may contact Support for further investigation. Management will review orders shipped, with no movement, that are past 30 days on a case by case bases.

     

    Shipping Carriers

    For USA Domestic orders, we use USPS First Class with tracking.

    For Canada orders, we use UPS, running on an equivalent to First Class International service.

    For Europe, UK, and International, we use Landmark Global, running on an equivalent to First Class International service.

    Once the package has landed in the destination country, it is delivered by the domestic mail carrier in that country.

    All International domestic mail carriers operate a little differently. Please be aware that some may have reduced tracking capabilities.